Marc Robitaille
34 Bayne St.
East Longmeadow, MA 01028
(413) 525-4544
mail@marcrobitaille.com

Seeking

Employment coding in a COBOL / CICS environment or other platform including internet based applications.

Strengths and Accomplishments

Systems Lifecycle
Very effective at using system lifecycle tools to create products of the highest quality. Consistently successful at even the most difficult tasks. Able to create and execute implementation plans on multi-platform environments.

Front End Processing and Platform Interfaces
Veteran of several front end / user interfaces driven by COBOL, CICS, DB2, ITAM, ISAM, VSAM, CLISTs, as well as real-time and batch feeds to other systems and platforms both internal and external. Management’s confidence in my ability resulted in my involvement in these highly sensitive areas.

System tuning / workflow
Improve performance and reliability of workflow and system processing while incorporating new technology. Use tools on multiple platforms to eliminate manual labor and greatly reduce both system support costs and client workflow.

Customer Service
Extremely well liked and respected by clients. Achieved high satisfaction from even the most difficult clients with great communication skills and on-time delivery.

Crisis Analysis and Solutions
Precise analysis and highly effective solutions to critical issues in production environments and all stages of development.

Data conversion
Develop mapping and procedures for transfer of data between different database structures and platforms. Critical player in the conversion of Life and Health Benefits Management from MassMutual to UniCare.

Rollout of new technology
Consistently chosen for pilots, rollout and development of new technology. Responsible for developing several classes for departmental education. Projects include Testing Methodology Taskforce, Endeavor / PDM rollout, EMC2 rollout, Dialogics / Supersession conversion, EMC2 /Print control conversion.

Leadership Seminars Attendee

1^st Place in 2001 Innovation Awards

Software/Hardware

COBOL, CICS, DB2, VANTAGE, EZTREIVE PLUS, JCL, CLIST, TSO/ISPF, Endevor/MVS, CA-7 FileAid, MVS Utilities, VSAM, IMS, DOS, WIN95/98/XP/7, MS Office.

Education

Massachusetts Mutual Life Insurance Co.

Computer Programmer Training (JCL, COBOL, MVS Utilities)

Other courses (VANTAGE, CICS, DB2, VSAM, EZTREIVE PLUS)

Analyst Development Program courses (Written Communication Skills, Verbal Communication Skills, Research and Estimating, Analysis Development and Design)

Graduate of East Longmeadow High School

Received top score in Mathematics Achievement Test and 2^nd place award on the Mathematics Olympiad Test.

Self taught programmer on a new EDUCOMP BASIC computer. Educated both faculty and students this new technology during senior year.

Work Experience

Homemaker - 2002 to Present
Accommodating my wife’s demanding, fluctuating work schedule of long and difficult hours as a flex nurse was a priority and we made the decision as a family for me to stay at home. Mixing the most underrated job of being a mom to three children with all the tasks of being a dad along with undertaking several home renovation projects has certainly honed my ability to multitask under heavy workloads.

Massachusetts Mutual Life Insurance Co. , Springfield, MA - 1986 to 2002
1998 - 2002 – Advanced from Sr. Systems Analyst to Business Specialist working in New Business and Product Engine. Responsible for entire Lifecycle – Business Specifications, System Specifications, Coding, Test Plans, Implementation Plans and Execution. Interpersonal skills and system knowledge made me a real “go to” guy by both clients and peers for questions and help.

1996 to 1998 – Conversion from MassMutual to Unicare. Designed new on-line interfaces as well as transfer methods for front end data. Designed and coded multi-platform processes to eliminate errors and massive time constraints of client workflow. Chosen for final implementation team.

1989 to 1996 – Life and Health Benefits Management Division. Developed on-line, database and analysis skills while coding and testing on the New Business team. Created system lifecycle documents. Implemented new technology. Represented Life & Health on the company wide Testing Task Force. Advanced from Programmer Trainee to Systems Analyst during this time.

1988 - Moved to Individual Life after programmer training. Most responsibilities were in production support with some development coding.

1987 – Moved to Individual Pensions to better position myself for entry into MassMutual’s Programmer Training. Responsible for running system test cycles. Monitored production applications on CA-7. Wrote CLISTs and EASYTRIEVE utilities to automate and improve consistency of tasks.

1986 - Began career as a Technical Assistance Clerk in Retirement Services. Wrote JCL and EASYTRIEVE utilities for client reporting.

Hobbies

Astronomy, Photography, Music, Skiing, Fishing, Swimming, Biking, Chess